These rules all existed previously, they are now all in one place for clarity.

Rule 1: All ticket communications should be by email
To keep things organised, all communications with us about tickets, payments or membership issues must go through the admin email address. We check the inbox daily on a rota and respond to all emails. It helps us manage the large message volumes. Direct personal messages that ignore this rule will now be ignored.

The exceptions to this rule:
a) If we’ve contacted you directly due to email problems
b) You have a ticket problem on matchday
c) You want to buy us beer or curry or give us a lift
d) You are a previous member of the admin team

If you directly message or call us about tickets outside of these exceptions, admin fees may apply. Repeat offences risk increasing the fees.

Rule 2: Ticket Access
Given the demand for away games, we are fortunate to receive a small allocation for games. Please be mindful of this and treat it with respect.

Rule 3: Pay promptly
We pay up front for (sometimes large) batches of tickets, so we need members to pay as soon as they receive theirs, and no later than match day.
If tickets go missing in the post, payment is still expected once replacements are arranged.
Late payments may incur a £1/ticket admin fee and could mean paying upfront for future requests.

Rule 4: If you request tickets, you’re responsible for them
If you ask for tickets but then can’t attend, you’re still expected to pay unless:
a) The fixture is moved after our order has gone in.
b) You cancel by email before the deadline.
c) Another paid‑up NS member takes the tickets, and both parties confirm by email.

Selling spares to non‑members or randoms in the pub doesn’t remove your responsibility to pay.

Rule 1 applies to all ticket cancellations/transfers.

Rule 5: Deadlines
We set deadlines to allow us time to compile and organise large orders. Late requests are only accepted by email and only if the order hasn’t been sent. Sometimes we may have to bring a deadline forward if the ticket office want our order earlier than expected.

If you need to cancel shortly after the deadline, email us — we can remove you if the order hasn’t gone in yet.

Rule 6: Supporter numbers required
Every ticket now needs a supporter number. If you’re requesting for a friend or family member, you need to get them registered and give us the number with your order.

Rule 7: See Rule 1